Complaints
I requested a specific personalized option, but it was not provided.
We apologize for the oversight. While we strive to fulfill all personalized requests, sometimes shortages from suppliers can occur. Please reach out t...
How long would it take to investigate a bad situation and get back to us with a solution?
We strive to respond within 24 hours once we have all the necessary information. Rest assured, we’re on it and will keep you updated!
I am not happy with the order! What should I do?
We’re sorry to hear that! Please reach out to us as soon as possible with your order details and any supporting evidence (photos or descriptions). We’...
The cake was damaged, I am not happy about this!
We sincerely apologize for the inconvenience. While we take great care in packaging, cakes can sometimes be affected during transit. Please send us ph...
I am disappointed with my recent flower delivery (they were dry/dull).
We’re truly sorry to hear that. If your flowers arrive in poor condition or don’t match the de- scription, please send us photos within one hour of de...